{"id":15,"date":"2024-10-12T09:15:15","date_gmt":"2024-10-12T09:15:15","guid":{"rendered":"https:\/\/nation24news.in\/?page_id=15"},"modified":"2024-10-16T17:49:18","modified_gmt":"2024-10-16T17:49:18","slug":"grievance-redressal","status":"publish","type":"page","link":"https:\/\/nation24news.in\/?page_id=15","title":{"rendered":"GRIEVANCE REDRESSAL"},"content":{"rendered":"

1. Grievance Redressal Officer (GRO) Appointment<\/strong><\/h3>\n
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Appoint a Grievance Redressal Officer (GRO)<\/strong> responsible for handling complaints related to content, editorial policy, privacy, and any other issues.<\/li>\n
Provide clear contact information<\/strong> of the GRO, including an email address, phone number, and postal address on the website.<\/li>\n<\/ul>\n
2. Submission of Grievance<\/strong><\/h3>\n
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User-friendly Form:<\/strong> Create an easy-to-use online complaint form<\/strong> on the website. Include the following fields:\n
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Complainant\u2019s name and contact information.<\/li>\n
Nature of the grievance (e.g., factual inaccuracy, defamation, bias, privacy breach).<\/li>\n
URL\/link to the article or news content.<\/li>\n
Description of the complaint.<\/li>\n<\/ul>\n<\/li>\n
Alternatively, allow grievances to be submitted via email<\/strong> or postal mail.<\/strong><\/li>\n<\/ul>\n
3. Acknowledgment of Complaint<\/strong><\/h3>\n
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Once a complaint is received, send an automated acknowledgment<\/strong> within 24 hours<\/strong>, providing a complaint reference number for tracking.<\/li>\n<\/ul>\n
4. Review and Investigation<\/strong><\/h3>\n
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The GRO or a dedicated team<\/strong> should review the complaint<\/strong> thoroughly.<\/li>\n
If required, seek clarification from the editorial team, journalists, or other relevant departments.<\/li>\n
In cases of sensitive complaints (like defamation or ethical violations), involve a third-party ombudsman<\/strong> or an independent review committee.<\/li>\n<\/ul>\n
5. Resolution Timeline<\/strong><\/h3>\n
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Grievances should be resolved within 30 days<\/strong> from the receipt of the complaint.<\/li>\n
For complex complaints (e.g., legal disputes), the complainant should be informed about the extended time frame.<\/li>\n<\/ul>\n
6. Communication of Resolution<\/strong><\/h3>\n
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Once the investigation is complete, communicate the outcome<\/strong> to the complainant via email or mail.<\/li>\n
If the complaint is valid, corrective actions<\/strong> can include:\n
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Content correction<\/strong> (editing\/removing articles).<\/li>\n
Apology<\/strong> or clarification<\/strong> (in case of inaccuracies or ethical breaches).<\/li>\n
Editorial policy changes<\/strong> if systemic issues are found.<\/li>\n<\/ul>\n<\/li>\n
If the grievance is rejected, provide a detailed explanation of why it was dismissed.<\/li>\n<\/ul>\n
7. Appeal Process<\/strong><\/h3>\n
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If the complainant is unsatisfied with the resolution, offer an appeal process<\/strong> where the grievance can be escalated to a higher authority<\/strong> within the organization, such as the Editor-in-Chief or an external body like a media regulatory authority.<\/li>\n<\/ul>\n
8. Public Transparency<\/strong><\/h3>\n
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Maintain a grievance log<\/strong> and publish summaries<\/strong> (without sensitive information) of resolved complaints on the website.<\/li>\n
Regularly update the public about changes in editorial practices that stem from grievance redressal feedback.<\/li>\n<\/ul>\n
9. Legal Compliance<\/strong><\/h3>\n
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Ensure the grievance redressal mechanism complies with relevant laws and regulations<\/strong>, such as the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules in India.<\/li>\n<\/ul>\n
10. Prominent Display<\/strong><\/h3>\n
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Ensure that the grievance redressal process<\/strong> is clearly visible on the website, preferably on the homepage and in the footer section. Include links in the \u201cContact Us\u201d<\/strong> and \u201cTerms and Conditions\u201d<\/strong> sections as well.<\/li>\n<\/ul>\n<\/body>","protected":false},"excerpt":{"rendered":"
1. Grievance Redressal Officer (GRO) Appointment Appoint a Grievance Redressal Officer (GRO) responsible for handling…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nation24news.in\/index.php?rest_route=\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nation24news.in\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nation24news.in\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nation24news.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nation24news.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15"}],"version-history":[{"count":2,"href":"https:\/\/nation24news.in\/index.php?rest_route=\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":121,"href":"https:\/\/nation24news.in\/index.php?rest_route=\/wp\/v2\/pages\/15\/revisions\/121"}],"wp:attachment":[{"href":"https:\/\/nation24news.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}